Refund policy

 

ENNA Eyewear Returns & Refunds
Last Updated: 3rd of April 2026

We want you to love your ENNA pieces. If something isn't quite right with your order, we're here to help.

Change of Mind
We encourage you to choose carefully before placing your order, as we do not offer refunds or exchanges for change of mind, including if a style, colour or fit isn't quite right.

Faulty or Damaged Items
Every ENNA order is checked with care before it leaves us. If your item arrives faulty, damaged or not as described, please get in touch at ennaeyewear.studio@gmail.com within 14 days of product delivery with your order number, a description of the issue and clear photos where possible.

We'll review the issue and work with you to find an appropriate solution, which may include a repair, replacement or refund depending on the circumstances.

If a replacement is provided, ENNA will cover the return shipping costs and ship your replacement at no additional cost. If a refund is required, we'll process it in accordance with your consumer rights and cover applicable return shipping costs.

Please contact us before returning an item so we can guide you through the process.

Exchanges
We do not offer exchanges for change of mind. Exchanges are only available for faulty items where applicable.

Refunds
If a refund is approved, it will be processed to your original payment method within 5–10 business days after approval.

Shipping costs are non-refundable unless the item is faulty.

Return Shipping
Customers are responsible for return shipping costs unless the item is faulty.

We recommend using a trackable shipping method, as ENNA is not responsible for items lost in transit.

Contact
For any return enquiries, please contact:
ennaeyewear.studio@gmail.com