FAQ
Everything you need to know about ENNA, from our eyewear to shipping and returns. Can't find what you're looking for? We'd love to help.
Contact us at ennaeyewear.studio@gmail.com.
Products & Care
Do ENNA sunglasses offer UV protection?
Yes. Our sunglasses feature UV400 lenses, designed to block 99–100% of UVA and UVB rays.
What materials are your sunglasses made from?
Our frames are made from premium acetate, with CR-39 lenses. Each style features carefully considered details designed to create a timeless, versatile finish.
How do I care for my sunglasses?
Every pair of ENNA sunglasses comes with a protective case and a microfibre cleaning cloth to keep your eyewear looking its best. When not in use, store your sunglasses in their case and gently clean the lenses with the included microfibre cloth. Avoid placing your sunglasses face down on hard surfaces, exposing them to excessive heat or using harsh chemicals to clean them.
Orders & Shipping
My order hasn't arrived. What should I do?
If your order hasn't arrived within the expected delivery timeframe, please contact us at ennaeyewear.studio@gmail.com with your order number. We'll help you look into it.
Where do you ship?
ENNA currently ships within Australia. For international shipping enquiries, please contact us at ennaeyewear.studio@gmail.com.
How long will my order take to arrive?
Delivery times depend on your location and the shipping method selected at checkout. Orders are dispatched as promptly as possible, with tracking details provided once your order has been shipped.
How much does shipping cost?
Available shipping options and costs are displayed at checkout before you complete your purchase.
Can I change or cancel my order?
If you need to make a change or cancel your order, please contact us as soon as possible. We cannot guarantee changes once an order has been processed or dispatched.
How can I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details so you can follow its progress.
Returns & Refunds
Can I return my sunglasses if I change my mind?
We encourage you to choose carefully before placing your order, as we do not offer refunds or exchanges for change of mind, including if a style, colour or fit isn't quite right.
What if my sunglasses arrive faulty or damaged?
We're sorry if something isn't right with your order. Please email ennaeyewear.studio@gmail.com with your order number, a description of the issue and clear photos where possible. We'll assess the issue and arrange an appropriate solution in accordance with Australian Consumer Law.
Will I need to pay for return shipping if my item is faulty?
No. Where a return is required for a qualifying faulty, damaged or incorrectly supplied item, ENNA will cover reasonable return shipping costs as required by law. Please contact us before sending anything back so we can provide return instructions.
How long do refunds take?
Once a refund has been processed, please allow up to 10 business days for the funds to appear in your account, depending on your bank or payment provider.